What payment methods do you accept?
We accept Visa, MasterCard and American Express and Discover. If you are ordering with a credit card, your shipping address must be the same as the billing address of your credit card statements. This is for your protection. If you are mailing to your office or work address you must notify the credit card company to allow shipments to be sent to this address. This is an easy process... simply call your credit card company and request an additional shipping address be added to your account.
We will also accept a certified or cashier's check, money orders and personal checks. For this option, the best thing to do is begin the order process on our site and go through all steps until you need to enter your credit card information. At this point, print out your order and mail to us with your payment. The mailing address for orders is:
PLEASE NOTE: There will be a 3 week hold on all personal checks.
You may pay with a Bank Wire Transfer. Once you have selected your items we will send you the total amount due along with our banking information for sending the Bank Wire Transfer. Funds are usually acknowledged within 48 hours of the initial transfer. We typically ship orders within 48 hours of receipt.
I have a Gift Certificate. How do I use it?
If placing your order on our site, please enter in the Gift Certificate number in the Comments/Notes field on the Payment page. Our Customer Service department will deduct the Gift Certificate amount from the total due. Your card will only be charged the difference. You may also call us at (800) 601-8273 and we will gladly help apply your Gift Certificate to your order over the phone.
I have a coupon code. Where do I enter it to get the discount?
Coupon Codes are entered on the very FIRST page during the checkout process.
We ship all domestic orders via UPS (United Parcel Service) or USPS (United State Postal Service)
How much does shipping cost for U.S. orders?
Shipping and handling charges are calculated during check out based on your delivery method and items purchased.
How much are taxes?
Sales tax is required to be charged for all California orders.
I live in the U.S. When will my order arrive?
We ship all domestic orders via UPS or USPS. Shipping time depends on the method you've selected. We process most in-stock orders within 48-72 hours after receipt, Monday through Friday.
NOTE: Most of our products are shipped from the San Diego, CA area. If you are in a rush, we recommend choosing 3 Day Select, 2nd Day Air or Next Day Air instead of Ground.
Post Office Box orders are shipped via USPS. Orders for items that are currently out of stock or on back order will be fulfilled and shipped as soon as the items become available.
To see approximate shipping time when shipping via UPS ground, please see the map above. We do not ship on weekends. Items shipped overnight on Friday will arrive on MONDAY, weekends and holidays are not considered ‘transit days’ with UPS.
Do you ship to APO addresses?
Yes, we offer shipping to military addresses. When entering your shipping address, select US Military-APO for the "country."
How much is international shipping? How much are duties, tariffs and brokerage fees?
We can deliver most of our products anywhere on the planet, including clothing, small parts and accessories, DVDs, etc. When possible we ship products outside the continental United States via USPS.
Shipping costs are charged based upon location and weight of the ordered items, and rates come directly from the shipper.
Your shipping charges will be different from what appears during checkout, you will be contacted via email for approval prior to shipping on international orders. Please check your SPAM for this email.
PLEASE NOTE: Shipping and handling totals presented at checkout or via email confirmation on international orders DO NOT include duties, tariffs or related brokerage fees. Customers are responsible for these additional charges upon delivery. These can sometimes be close to $100, depending on the country. Please contact your local post office or customs office to inquire about these charges.
We do not offer refunds on items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.
We process orders within 24-48 hours after receipt, Monday through Friday. In most cases, orders received by 1 pm Pacific Time on a weekday will be processed the same day.
How long will it take to ship to my country?
Shipping times will vary depending on the USPS or UPS method you have selected combined with how long the package takes to clear customs.
Will I get an order confirmation?
When you place your order, you will receive an email confirmation. If you do not have email, you will be given your order number when you place your phone order. Orders of in stock items placed before 11:00 am Pacific Standard Time, Monday through Friday typically ship that day.
Will I get tracking information for my order?
Once your order has shipped, you will receive an email from UPS or USPS with your tracking number. These emails sometimes get caught in spam, so if you don't receive it, you should check your spam/junk. This is for both domestic and international shipments
What if I order a few of things and one of them is on backorder?
You will only be charged once for shipping costs on your order. Any additional backorder shipping costs will be paid for by us.
What is your Return/Exchange Policy?
We accept exchanges and returns postmarked within 30 days* of the original ship date for unused, unworn, unwashed and defective merchandise. (i.e. size or color exchanges). Items must be UNUSED and in NEW condition, returned with the original product packaging. Any return received after 30 days will be returned to sender.
All apparel must be unworn, unaltered, unwashed and returned with the original packaging. We do not accept returns for items that have been worn, damaged, or washed This includes items returned smelling of cigarette smoke. All shipping and handling charges are non-refundable. We are unable to accept CODs. Returns will be processed back to your original form of payment
* Some exceptions apply to our standard return policy. UnderTech UnderCover Ultimate Compression Shorts (items T0479, T0546, T1017, T1118, TS0546, TS0562, TS1118) can only be returned if UNOPENED. The Compression Shorts must be in the sealed packages, as any package that has been opened cannot, for hygiene reasons, be accepted. We REALLY encourage you to look at our sizing chart online to determine your correct size.
*Closeout, Clearance, Sale or items purchased at special events/sales where we indicated "All Sales Final-No Returns or Exchanges" cannot be returned.
*We do not accept returns or exchanges for UnderTech UnderCover products not purchased directly from us. Products purchased through one of our dealers must be returned to the dealer from whom the item was purchased.
How Do I Return or Exchange an Item?
Non-Defective Item Return/Exchange
You will need to contact us to receive a return merchandise authorization or RMA. We will use this number to identify your package when we receive it at our warehouse. Please contact us at (800) 601-8273 and let know us what you are returning and whether you would like anything in exchange. Our Customer Service department will then email you instructions along a copy of your invoice to include with your return.
You can return your items using any shipping method you would like. However, we recommend that you use a shipping provider that offers tracking and insurance capabilities. We cannot take responsibility for return shipments that we do not receive. Please keep a copy of your tracking number. The shipping costs for the return of non-defective items are your responsibility. A nominal return shipping fee of $5-$15 will be charged for size/color exchanges (based on the items size and weight).
Defective Item Return/Exchange
For returns/exchanges on defective items please contact our Customer Service department at (800) 601-8273 to request a pre-paid return label for the defective merchandise. You MUST use our pre-paid return label. Return shipping costs will not be reimbursed.
*If an order drops below $150 due to a return, a shipping charge will be added to your original order.
PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.
When Will You Send My Exchange? When Will I Get Credit For My Return?
We process returns and exchanges on a daily basis, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 3-5 business days to post transactions. Please allow 7-10 business days after the receipt of your return to see the refund on your credit card. Refunds are issued to the original credit card used for the purchase ONLY. Shipping fees are not refundable.
Please note that normal wear and tear and damage caused by misuse or improper care are not covered.
Where Do I Send My Return/Exchange?
All returns/exchanges should be sent (with the RMA # on the exterior of the package) and a copy of your invoice along with what you’d like to return/exchange to:
Contact us right away if your shipment arrived damaged or has been lost/stolen. We will begin the claim process with the carrier immediately.
In the unlikely event that your UPS or USPS shipment is lost/stolen, a claim must be created through the appropriate shipping service, and it is the carriers sole responsibility to refund for the item/s before we can replace the order.
Most claims are settled within 10 to 14 days for damaged, lost or stolen packages. Replacement orders cannot be processed until the completion of the shipping carrier’s investigation. Remember to save all packaging material as the carrier company may want to inspect the packaging. We appreciate your patience and understanding of this policy.
Please call us at (800) 601-8273 if you need further assistance.