COVID-19 has impacted nearly every person and business around the world. Glockstore.com and UnderTechUnderCover.com are no exceptions. With the unprecedented demand for our products, order volume has increased dramatically and we’re doing everything possible to process and ship orders quickly. Unfortunately, our current shipping backlog is 10+ days and increasing. For this, we are truly sorry! We are doing everything we can to maintain proper social distancing and ship as fast as possible.
You may still request expedited shipping, but it will only affect the actual shipping time, not necessarily how long it takes to process your order and ship it out the door.
We are still taking online orders and shipping, but we have to follow all of the Essential Business "Safe Staff" Work Policies, which limits the number of employees we can have in any one area at a time. To protect our employees, we are practicing social distancing in our shipping department, which reduces the number of packages we can ship on any one day.
To help serve you better, while ensuring the health and safety of our employees, we have taken the following steps:
1. Our phone lines are still being answered, but expect delays of 15-30 minutes or more during our busiest times, due to the unprecedented call volume we are experiencing.
2. We are responding to emails, however our response times have almost tripled, as we have redirected some individuals to our shipping efforts.
3. Due to the high volume of phone calls, we have extended our Return and Exchange Policy indefinitely. As long as your item was eligible for return by March 21st, it will be eligible for return when things settle down. This is a fluid situation, but we will make sure to announce the Extended Return Policy deadline when we can.
4. We have limited the hours of our Live Chat portal, so we can redirect those employees to support our shipping efforts. If the Live Chat Portal is offline when you are seeking assistance, we encourage you to leave a message, with your email address, and we will respond to you within 1 business day.
5. We have reorganized our companies resources to best keep up with the unprecedented shipping demand during these extraordinary times.
At the GlockStore and UnderTech UnderCover, we pride ourselves on providing the best customer experience — always have, always will. We’re doing our best to provide a clean, safe and healthy environment for our Employees while providing the best Customer Service possible under these circumstances. Thank you for your patience and understanding and as always, thanks for your business and loyalty!
This too shall pass, and we'll be all the stronger for it.